Your Customer Is Not A Statistic
When a customer walks into your office, you want to make sure they feel welcome, you want to treat your customer as though they are a piece of gold, and not as a statistic.
Have you ever bee
Getting Back To Basics: A Customer Service Tale
One hot summer day my daughter and I ventured to our local craft store with one mission in mind – purchase velvet covered coloring panels called fuzzy boards. Little did we know this simple trip wo
Retooling The Hiring Process For Today's Market
As the Baby Boomer generation exits the workforce steadily over the next 10 years, sourcing new candidates will become a tenuous task. Companies that understand the impending scarcity of candidates
Army Principles Can Help The New Manager (Part Two)
The U.S. Army's Eleven Leadership Principles:
• BE TACTICALLY AND TECHNICALLY PROFICIENT (Part Two)
• Know yourself and seek self-improvement
• Know your soldiers and look out for thei
Do You Really Care What People Think?
You had better care! Because what people think usually leadsto predictable behaviors that can really affect your business,non-profit or association for better or worse.
Look at your employee
Make Sure You Recognize The Right Performance
Eleanor Valentine and Gary Yardley do basically the same job in an engineering company. They are both designers working on the same project and the Vice President has just made an announcement that
Decision Making "Pub"
This article will help transform your decision making process into “PUB” - Pure Unadulterated Bliss!
Think I'm exaggerating? Well ... maybe just a little!:-) But, see for yourself anyway! Yo
Business Process Management: Understanding And Implementing
If yours is a business with several departments, at one point you start to realize that in order to stay competitive, increase productivity and bring efficiency to your business, you need to optimi
Disaster Recovery More Than Meets The Eye
As the Vice President of Operations for an online retailer of contact lenses, I am used to the potential problems related to doing business on the World Wide Web. Like any other online retailer, we
Four Things You Should Never Say To Your Employee
How do you turn a complainer into a problem solver? How do you stay abreast of problems on the front line, get the employees to let you in on the inside scoop without encouraging them to tattle or
Forcing Inspiration
Most people, when they have to complete a creative endeavour, often tend to wait for inspiration. It is not unusual to find, therefore, that most people take inordinately long to complete projects
Company Logo Design – Tips For Success
Logo designs are typically a visual representation of a graphic or text or a combination of both that provides a unique identity to a company and its products. Logos help to create a visual recogni
Against All Odds Tips On How To Protect Your Assets
With so many bad things happening in our society today, it is important to obtain safety measure needed to protect our lives, our business, or simply the things we own. That is why a lot of people
Learning Management Systems
All of us should be familiar with what’s happening with learning management systems (LMS). As organizations move away from a training mindset to a learning and performance culture, LMS will play a
Three Mistakes Small Business Owners Make After Incorporating
Incorporating a business has several advantages. Some of these advantages include: protecting the assets of the shareholders and officers, protecting the assets of the business from shareholder and
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