Top 6 Ways To Improve Online Customer Service
It seems in this day and age of exploding online business start ups on the Internet, a lot of effort goes into creating the perfect online presence. Including website design, SEO optimizing, market
Slow Cars To Superstars
Successful hiring, in any company, is one of the most difficult tasks in which to achieve repeatable success. From unexpected outbursts to terminal tardiness to woeful incompetence, every company h
Leadership Lessons Learned The Hard Way, Part II
In "Leadership Lessons Learned the Hard Way, Part I," Marine First Sergeant Paul Berry’s after-action report on Operation Iraqi Freedom offered priceless advice for business owners and managers. In
WIP – The Mirror Of Waste
Work in progress is treated as the mirror of waste in any system. Lean manufacturing always talks about having a work in progress free manufacturing facility. This is because a WIP free manufacturi
Four Memory Slips That Can Cost You Sales
Your palms begin to sweat and you avoid eye contact with someone you know is a client, but you just can't remember his name.
Your heart sinks as you hang up the phone after a phone call with
Employee Performance Reviews — Dealing With Disagreements
What do you do when an employee disagrees with something you’ve written on their performance review? How can you prepare for this and deal with it effectively?
Start by listening to figure o
Standard Penetration Testing
A standard penetration test is the process of actively evaluating information security measures. There are a numerous ways that this can be done. The most common procedure is that the security meas
Asset Management 101
Asset management is the method that a company uses to track fixed assets. It is the process of controlling assets throughout their lifecycle - from procurement, through daily operations, and finall
Website Payments Some Tips
Accepting electronic payments is essential to an ebusiness. The UK is Europe's largest ecommerce economy with 27.7 million UK having shopped online- and it is growing fast.
For many smaller
Delivering Fantastic Service!
Fantastic customer service is a friendly smile, it’s a warm greeting, it’s a caring attitude, it’s aimless small talk, it’s genuinely going the extra mile, it’s truly understanding the other person
Planning For Growth
Are you planning your business or are you planning your growth?
If you are like many high-performing business people, you have an annual ritual to set your plans for the coming twelve months
Designing Your Nonprofit Organizations' E zine
E-ZINES - The alternative of choice for many organizations are a great way to market yours. All you need is an e-mail account and permission from your stakeholders to send the e-zine. In fact, I ha
Managing Your Home Based Online Business – 3
When you have your own home based business, whether it is online or offline, financial management is one of the key "departments". You really do need to keep on top of your finances if you want you
Sometimes You Have To Be Blunt
Read any business magazine and you’ll get advice such as “Never criticize an employee directly.” Other books or speakers encourage you to “sandwich” the criticism between two positives. For example
Recruitment As The Most Important Aspect Of Human Resource Management
Human Resource Management theories focus on methods of recruitment and selection and highlight the advantages of interviews, general assessment and psychometric testing as employee selection proces
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