Six Sigma As A Way To Develop People
One of the many benefits of Six Sigma is how it helps to develop people. The dual processes of Six Sigma training and Six Sigma projects cultivate excellence in not only product quality and financi
The Unhappy Client: How To Fight Back And Keep The Business
Historically, there have been unavoidable situations that test an agency’s client relationships. Today, there are tools that can minimize, or even eliminate these threats.
As an example, one
Small Business Planning Lacking
Accountingweb.com led with that blanket statement in a report last week. Their new survey shows small businesses which are built with their owners’ sweat and diligence, are giving little thought to
Coffee Shop Loyalty: Truly Tested By The Obvious
Introduction
Coffee shops have so many lessons for those of us who want to make a success online or, indeed, in bricks and mortar. They are usually small, the operation is simple and the who
A Simple Sales Strategy: What To Say When Asked For A Discount
Has anyone ever said to you, "Your price is too high and I'd like a discount." In this article I outline two approaches for responding to this comment. One of the approaches even has the potential
For Direct Marketers, Personality Is Everything
Personality and behavioral assessments help evaluate job candidates, build teams and resolve workplace conflicts.
I’m sure you’ll find this interesting. While recently wrapping up a CEO sear
Are You Satisfying Your Customers?
The latest report from the American Customer Satisfaction Index (Michigan School of Business) reports the following:
Customer dissatisfaction with the quality goods and services offered in t
OE Consultants: Is There A Future For Them?
Since my “Death of the OD Practitioner” article was published about a month ago, I have been asked whether Organizational Effectiveness (OE) consultants will experience the same fate. My answer is
Find Out How To Accept Master Card Credit Card
Isn’t it time for you to accept Master Card credit card payments? Think of all the places where you shop and how you, as well as other customers, generally pay for things. Isn’t it true that a majo
Reward Your Employees With Travel Incentives
Motivating employees, especially highly competitive employees like inside and outside salespersons and telemarketers, can be a challenge. Sure, everyone likes cash, but what if you could offer a in
PV Hardware: How Ego Can Cost Your Clients
Your clients might be tempted to outfit their top managers and producers with the latest and greatest PC hardware. After all, a CFO or senior account manager has a tremendous amount riding on his o
Creativity And Innovation Large Firms Versus Small Firms
There is a pervasive assumption that small firms are more creative and innovative than larger firms. That is, they identify problems and generate ideas (creativity) and idea select, develop and com
The 7 Secrets Of Big Picture Thinkers
From CEOs to independent professionals to work at home moms, Big Picture Thinkers inspire others and lead the way in their fields. Without their insights and actions, our world would be lacking in
New Business – Trading Equity For Cash
You awake in the middle of the night with a business idea that will change the world. The only problem, of course, is you need money to get the business moving. What do you do?
Investors and
The Art Of Project Quality Planning
Every project should have a quality plan. In reality, very few do. The two main reasons people don’t produce a project quality plan are: It’s too complicated and they are overwhelmed by the jargon
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