The Lonely Leader
John had started small but, over the years, he had built his business up, and he now employs over 20 staff. It had taken hard work, long hours (and an understanding family). Whilst, in the early da
Four Ways To Make The Case For Outsourcing
In a previous column, we examined how to generate leads for outsourcing assignments. But how do you convert those leads into clients? You may need to make the case for outsourcing.
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Do You Know What Your Customers Want?
"The True Function of Any Successful Business is to Sell People Precisely What They Want To Buy" - Bob Serling
I suppose the above seems rather obvious. After all, no customers, no business,
Project Management 101
Project management is a very important business concept because it is in place to ensure that projects are completed in a timely fashion as well as to the best of the company’s ability. Project Man
Appraisals: Evaluating Procedures
An appraisal is an official document given by an appraiser that estimates the replacement value and quality of an item. An appraiser makes a report after examination and detailed analysis of the pr
Six Sigma Is About More Than Just Number Crunching
Top executives who know only that Six Sigma is famous and popular have called for the implementation of Six Sigma programs, and, of course, want to see numbers. They may become very enamored with t
Customer Service Is Now Customer Care
As I waited for an answer to my VCR inquiry from a stereo company, the recording stated a “customer care” representative would be available shortly. At that moment, I realized it’s finally catching
Taking Over A New Unit
The author shares how he successfully takes over an existing sales unit.
I know that you have taken over new stores before?
Yes. You mean another location, not necessarily a new
Consultancy Or Interim Management Which?
Consultancy or Interim Management – Which?
Delivering change is the staple diet of the “Big Four” consultancies, but large corporate clients, the traditional back yard market for the big fir
The Value Of Safety Videos
Safety videos can provide many excellent resources for you and for your employees. What are they and how can they help your organization? First, realize that safety videos are full of valuable info
How To Get Things Done: A Guide To Strategic Planning
A step-by-step program for creating a strategic plan and tactical plan guaranteed to help you get more of what you want done.
You are pursuing a strategy en route to your vision. Whether it
Types Of Employee Issues In A Small Business
When you are running a small business, you should be prepared for various kinds of obstacles. Employees are a major part of the obstacles that you face in a small business. Some of the employee iss
Employers; Protect Your Employees Against Identity Theft
As more and more Americans are becoming victims of identity theft, many employers are increasing their level of security to protect their employees. A recent General Accounting Office report estima
Is Computerized Point Of Sale (POS) For You?
Most large retail stores have migrated from the old trusty cash register to more modern computerized point of sale (POS) systems. This post is an excerpt from POS for Beginners which explores compu
The 7 C's Steps To Goal Achievement
Humans seem to be naturally goal oriented. We look to the future as the place where we can have more of what we want in our business and our lives. Goals are what help us bring the future into focu
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